Dear Sirs,
Tonight I was having very much difficulty trying to reastablish my account with your company. The disc I tried to install would cause me many problems. I called your tech support number, and a very knowledgable and capable gentleman named Dave was kind and extremely patient with me and the problems I was having trying to reinstall my account on my computer. He guided me through the process and did not mind at all that I am a novice at all this and showed extreme politeness and courtesy, and I wish to extend my gratitude to him, and your organization. If more people were like him in this world, it would be a better place for everyone. I believe you have the best people in the field working for you, and I want to thank him, and wish him well in his future. I am a very satisfied customer with your services and I will be sure to let everyone know this. Thank you once again for your help, and consideration in all your assistance. Not all of us are computer wizards, and us novices need all the help we can get.
Douglas

To Whom It May Concern,
I had problems updating the new version 4.7 for the web. I called tech support and I got Scot. He was so patient with me and walked me through the problem that I was having. He was a big help with me as I am still very "green" with this computer. I think all tech support people should be so helpful. You got to remember not all people who have a computer are computer literate. In closing I am just very satisfied with the time that Scot took with me. Than you for having him there to help us "green" people....

Recently, I was having difficulty with e-mail sending and reception. As this service is used in my business I was particularly concerned about resolving the problem quickly. I called for help and spoke with Matt and was talked through the procedure to coorect. I signed up for your services because I had been told about the excellent tech-support. I found out firsthand today I was well informed. Matt was very patient and competent, never allowing me to feel as though I were a bother. I thought a supervisor should know of the positive contribution Matt is making to your operation. His attitude and ability are admirable.
Ralph R.

I just spent an hour on the phone with Matt whil;e he took me through the long process of setting up my new computer to be able to access the web and receive my mail. I actually got the computer for Christmas but hadn't done this configuration yet because of past bad experiences with other technical support people. I was very happy with Matt's professionalism, knowledge, and patience. We had to reconfigure everything and deinstall and reinstall my mail program. The first messege I'm sending is this letter of commendation for him. He optimizes the best example of someone who understands CUSTOMER support as well as technical support. He's a wonderful representative of your company!
Sincerely, Joan P.

I have been trying to correct a problem with my Gateway computer modem with Gateway tech support, supervisors, customer service, customer relations and the IBM folks who do on-site installation for Gateway since Friday at 8:10pm. Approximately 17 hours of my time has gone into waiting, explaining, re-explaining, etc. One of Gateway's tech people even had me open my tower case and blow my zip drive trying to correct the problem with my modem. It's probably going to be several more days before my zip drive is finally repaired. After speaking to the 19th Gateway tech persowho could not successfully assist, they referred me to my local carrier service tech support. Honestly, it never would have occurred to me to call my ISP or their technical support. Reluctantly, I did so and, to my amazement and within one (1) minute (no exageration), the problem was solved. The individual who assisted me is Dave. Obviously, I am extremely pleased with the service he offered. Further, he was pleasant which I welcomed as I had the ho-hums from dealing with the Stepford folks at Gateway.

I recently completed a technical support phone call with a gentleman by the name of Scot. I would like to state my appreciation for his thoroughness and willingness to layout multiple options to solve my problem.
Sincerely, James R.

I just wanted to say thanks to Paul for doing such a great job in helping me set up my account!! He's a great guy!! You should give that man a raise!!!!
Sincerely, Rick B.

To Whom It May Concern,
This past weekend I was having a lot of problems connecting to the internet. On Saturday morning I spoke with Scott who took a little extra time to try and help me solve a problem that had not been solved after three calls on Friday evening. I appreciated his help and in the end the problem got solved. He is a good representative for your company and is to be commended for his style of customer service.
Wendy L. M.

To Whom It May Concern,
This is to let you know how pleased I am with your support service. The service is really good and we appreciate your fine work in a first rate service. Nelson is one oif the persons who is very jelpful and did an excellent job in helping get me back on line very quickly.
Thanks, Phil M.

I would like to thank Dan for having patiently helped me reestablish my connection to my ISP. The previous connection may have been corrupted.
Marcia P.

Jeff helped me with my problem he did an excellent job!
Ellie M.

Sir or Madam,
Today, I had difficulty dialing into the internet. I called your technical support in order to resolve this problem. I spoke with a representative named Gwen. She helped me establish a new connection. Gwen was very patient and thorough. I just wanted you to know what a fine representative she is. She is definitely an asset to your company.
Sincerely, Cristin W.

I just recently talked to Rhett, one of your techs, he was incredibly helpful, and even told me some things about my computer no other techs had. He went as far as to email me an address where I could update my email! Just wanted to let you know,
Chase & Wendy W.

I just wanted to send a quick note on the abilities and professionalism of Rhett. I had some problems at install when we first tried to get online. ...This guy knows his stuff from troubleshooting to fix. You all should be glad to have him.
Alice L.

 I am writing this messege to let you know about an employee of yours that helped me on Saturday. I was at my daughter in laws and she was having problems with her email. She could not receive any mail. We tried all sorts of things but since our knowledge is very limited we could not fugre out the problem. I decided to call your support number for help. I spoke to Scot and he knew right away what the problem was. We had just installed an anti-virus package and in doing so kicked out some settings. It was extremely frustrating for us and Scot had it figured out right away. He took the time to walk us through the settings and had the computer up and running in no time. He was very patient with us, and when I was not sure what I was doing he explained things again. Most of the time we have no problem calling up and complaining about something or someone. That is not the case here. Scot was most helpful and patient and we thank him and you for the great support we received.
Mike & Joan L.

 I wish to express my gratitude for the fine help I received by one of your tech support employees. He had a very difficult challenge helping me use my computer with voice out-put. I am blind, and he was able to get my settings correctly adjusted, and provide keyboard options to use, as a mouse is not usable without sight. I was so impressed by his patience with my unique situation, and how he took the problems in stride. Please know that such an amployee is a rare delight in the communication business. If I can provide more specific information, or if you have any questions, please feel free to call my home or write me. I am an inexpreienced computer user, and was helped a great deal with some of the significant barriers a blind person faces usning the internet. While the call was longer than yourt usual support contact, please know that every minute was like gold to me as a customer.
Mike G.