- What hours do you provide support?
- Does the National Support Center Provide room cards?
- Where is your Call Center located?
- How long does it take to get me setup with your call center?
- What are the terms of the contract and How is billing handled?
- How is your technical support team trained?
- Is the National Support Center aprroved by my hotel Brand ?
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We provide Internet Access Support for Hotel Guest 24 hours a day 7 days a week including Holidays
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o Yes we provide Free Room cards with your
§ Standard Hotel logos,
§ the address of your Hotel
§ A dedicated Toll Free Number for Tech Support That we provide.There is no charge for the toll free and no charge for phone minutes etc.
o The FREE Room Cards that we provide are in Black and White and are usually place in the room with all the other hotel documents. Color Room Cards are provide at an extra charge.
o Our professional National Call center is located in the beautiful state of
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FAQ - How long does it take to get me setup with your call center? |
o There are some forms that need to be completed by you so that we have all the technical Data about your Hotel Network
o After we receive the Forms back from you we can have your hotel setup in our call center within one Week.
o What if I need it quicker. We can expedite your process for an Addition Fee of $25.
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FAQ - What are the terms of the contract and How is billing handled? |
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· How is billing handled on this?
o Your Credit card is charge $1 per room every month
§ An Example is if you have a 85 room hotel then the charge will be $85 per month
· What if I don't want to provide a credit card? We hear so much about Credit Card Thief!
o For those that are cautious about this we can provide payments via Pay pal, Where the Credit card information is keep confidently at all times We never see the Credit Card Number.
· What if I don't want to use a credit card?
o We can invoice you for 3 months at a time
o However there is the possibility of service interruption if we have not received payment on time.
· How long is the Contract for this service
o NO Long Term Contracts
o our Service is provide on a month by month basis
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First we select employees based on their ability to understand new computer applications and help end users with their needs in a professional manner. We provide them with a 2-Day initial support training program.This includes telephone skills and communication training. In addition our reps maintain their technical edge by taking part in our Promotion Points Training System.
The typical schedule includes one hour of training for every eight hour shift. We believe that a support staff must work in a positive work environment. In an effort to do so we have created a promotion points system that is based on training, test scores, and other aspects of the position that improve customer service.
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FAQ - Is the National Support Center aprroved by my hotel Brand ? |
Yes of course. The National Support Center Inc. has been provide Tech Supprt for the internet fro 14+ years. We support Hundreds of Hotels of all make and brands in all 50 states of the USA and Canada.