Phone Report
ISP Name:  ISP Sample
Report date 02/07/2002
	Date(s)	Calls Offered	Calls Answered	Calls Abandoned	Calls Abandoned %	Avg. Call Time	Avg. Queue Time
Sunday	6/30/2002	134	123	11	8%	17.37	1.29
Monday	7/1/2002	150	144	6	4%	12.54	4.2
TUESDAY	6/25/2002	177	175	2	1%	14.48	1.4
Wednesday	6/26/2002	119	115	4	3%	14.23	4.04
Thursday	6/27/2002	153	149	4	3%	12.34	5.01
Friday	6/28/2002	200	193	7	4%	20.26	2.01
Saturday	6/29/2002	163	161	2	1%	25.17	3
7 Day Total		1096	1060	36	3%	16.63	2.99
7 Day Average		156.57	151.43	5.14	3%	16.63	2.99
Weekly Totals		750	164	187	25%	15.70	4.24
Monthly Totals		1957	654	526	27%	14.33	2.36
The highlighted day is the latest update to the data. This is a report of activity in last complete 24 hour day
7 Day Total is the total of all the activity in the past 7 days regardless of the way that the month breaks.
7 Day Average is the average of all the activity in the pass 7 days regardless of the way that the month breaks.
Weekly Totals are the totals from the last calendar week.